To ensure a serene, refined, and deeply relaxing experience for all guests, we kindly ask that you observe the following guidelines:
- Please maintain a quiet atmosphere and respect the privacy of other guests at all times
- Kindly switch off or silence all mobile phones and electronic devices during your visit
- Advanced bookings are recommended to secure your preferred date and time, particularly during peak periods
- We encourage guests to arrive 10–15 minutes prior to their appointment to allow time to unwind and prepare for the treatment
- Late arrivals may result in a shortened treatment time to accommodate subsequent bookings
- In the absence of a following appointment, your full treatment duration may still be honoured
- Guests are welcome to communicate their preferences, including massage pressure, room temperature, or music, at any time
- Please inform our team in advance of any medical conditions, including high blood pressure, heart conditions, allergies, or pregnancy
- We recommend seeking medical advice prior to your visit if you have any health concerns
- Guests are required to wear undergarments during treatments; our therapists use professional draping techniques to ensure your comfort and privacy
- Secure storage is available for personal belongings; however, Lalin Wellness & Spa does not accept responsibility for loss or damage
- Our services are strictly therapeutic and relaxation-focused
- We reserve the right to refuse or discontinue service in the event of inappropriate conduct
At Lalin Wellness & Spa, we are committed to protecting your privacy and safeguarding your personal information with the utmost care.
• Please maintain a quiet and peaceful atmosphere, and respect the privacy of other guests at all times
• Kindly switch off or silence all mobile phones and electronic devices during your visit
• Advanced bookings are recommended to secure your preferred date and time, particularly during peak periods
• We encourage guests to arrive 10–15 minutes prior to their appointment to allow time to relax and prepare for the treatment
• Late arrivals may result in a shortened treatment time in order to accommodate subsequent bookings
• In the event of arriving more than 15 minutes late, our team reserves the right to refuse the appointment and may offer a rescheduled booking as a special consideration
• In the absence of a following appointment, your full treatment duration may still be honoured
• Guests are welcome to communicate their preferences at any time, including massage pressure, room temperature, or music selection
• Please inform our team in advance of any medical conditions, including high blood pressure, heart conditions, allergies, or pregnancy
• We recommend seeking medical advice prior to your visit if you have any health concerns
• Guests are required to wear undergarments during treatments; our therapists use professional draping techniques to ensure your comfort and privacy at all times
• Secure storage is available for personal belongings; however, Lalin Wellness & Spa does not accept responsibility for any loss or damage
• All services provided are strictly therapeutic and relaxation-focused, and are not intended as medical treatment
• We reserve the right to refuse or discontinue service immediately in the event of inappropriate behaviour
To ensure a smooth and fair experience for all guests, we kindly ask that you review the following policy:
• Kindly provide a minimum of 24 hours’ notice for any appointment changes or cancellations
• Failure to attend an appointment (No-show) or cancellations made outside the required notice period may result in a cancellation fee or full treatment charge
• If you are unable to attend your appointment, your booking may be transferred to another guest as a courtesy
• Once a booking has already been rescheduled, further changes will unfortunately not be available, and deposits will remain non-refundable
• One complimentary reschedule is permitted, subject to therapist availability
• Late arrivals may result in a shortened treatment time, and we are unable to provide refunds or time compensation for lost time
• If you are dissatisfied with your treatment, we kindly ask that you inform our team at the beginning of your session so we may address your concerns promptly
• Once a treatment has commenced, refunds will not be issued under any circumstances
• Gift Vouchers are non-refundable and cannot be exchanged for cash or alternative services
• Lalin Wellness & Spa is not responsible for lost, stolen, or unauthorised use of Gift Vouchers
• Any refund requests will be reviewed on a case-by-case basis and must be submitted in writing
• Additional surcharges may apply for certain payment methods, including credit card transactions
• Public holiday bookings may incur an additional surcharge in accordance with our policy