To ensure a serene, refined, and deeply relaxing experience for all guests, we kindly ask that you observe the following guidelines:
- Please maintain a quiet atmosphere and respect the privacy of other guests at all times
- Kindly switch off or silence all mobile phones and electronic devices during your visit
- Advanced bookings are recommended to secure your preferred date and time, particularly during peak periods
- We encourage guests to arrive 10–15 minutes prior to their appointment to allow time to unwind and prepare for the treatment
- Late arrivals may result in a shortened treatment time to accommodate subsequent bookings
- In the absence of a following appointment, your full treatment duration may still be honoured
- Guests are welcome to communicate their preferences, including massage pressure, room temperature, or music, at any time
- Please inform our team in advance of any medical conditions, including high blood pressure, heart conditions, allergies, or pregnancy
- We recommend seeking medical advice prior to your visit if you have any health concerns
- Guests are required to wear undergarments during treatments; our therapists use professional draping techniques to ensure your comfort and privacy
- Secure storage is available for personal belongings; however, Lalin Wellness & Spa does not accept responsibility for loss or damage
- Our services are strictly therapeutic and relaxation-focused
- We reserve the right to refuse or discontinue service in the event of inappropriate conduct
At Lalin Wellness & Spa, we are committed to protecting your privacy and safeguarding your personal information with the utmost care.
• Please maintain a quiet and peaceful atmosphere, and respect the privacy of other guests at all times
• Kindly switch off or silence all mobile phones and electronic devices during your visit
• Advanced bookings are recommended to secure your preferred date and time, particularly during peak periods
• We encourage guests to arrive 10–15 minutes prior to their appointment to allow time to relax and prepare for the treatment
• Late arrivals may result in a shortened treatment time in order to accommodate subsequent bookings
• In the event of arriving more than 15 minutes late, our team reserves the right to refuse the appointment and may offer a rescheduled booking as a special consideration
• In the absence of a following appointment, your full treatment duration may still be honoured
• Guests are welcome to communicate their preferences at any time, including massage pressure, room temperature, or music selection
• Please inform our team in advance of any medical conditions, including high blood pressure, heart conditions, allergies, or pregnancy
• We recommend seeking medical advice prior to your visit if you have any health concerns
• Guests are required to wear undergarments during treatments; our therapists use professional draping techniques to ensure your comfort and privacy at all times
• Secure storage is available for personal belongings; however, Lalin Wellness & Spa does not accept responsibility for any loss or damage
• All services provided are strictly therapeutic and relaxation-focused, and are not intended as medical treatment
• We reserve the right to refuse or discontinue service immediately in the event of inappropriate behaviour
To ensure a smooth and fair experience for all guests, we kindly ask that you review the following policy:
- Kindly provide a minimum of 24 hours’ notice for any appointment changes or cancellations.
- All deposits are non-refundable and are required to secure your appointment.
- Providing more than 24 hours’ notice allows appointments to be rescheduled (subject to availability) but does not entitle guests to a refund of their deposit.
- Deposits are paid to reserve your therapist and appointment time, which are held exclusively for you and may not be able to be rebooked if cancelled.
- Failure to attend an appointment (No-show) or cancellations made outside the required notice period may result in a cancellation fee or the full treatment charge.
- If you are unable to attend your appointment, your booking may be transferred to another guest as a courtesy.
- One complimentary reschedule is permitted, subject to therapist availability. Once a booking has already been rescheduled, no further changes will be permitted, and the deposit will remain non-refundable.
- Travel plans, flight delays, accommodation changes, illness, personal circumstances, or a change of mind do not entitle guests to a refund of their deposit. Requests may be considered at the sole discretion of Lalin Wellness & Spa.
- Late arrivals may result in a shortened treatment time, and we are unable to provide refunds or time compensation for lost time.
- If you are dissatisfied with your treatment, please inform our team at the beginning of your session so we may address your concerns promptly.
- Once a treatment has commenced, refunds will not be issued under any circumstances, except where required under the Australian Consumer Law.
- Gift Vouchers are non-refundable and cannot be exchanged for cash or alternative services.
- Lalin Wellness & Spa is not responsible for lost, stolen, or unauthorised use of Gift Vouchers.
- Any refund requests must be submitted in writing and will be reviewed on a case-by-case basis.
- Additional surcharges may apply for certain payment methods, including credit card transactions.
- Public holiday bookings may incur an additional surcharge in accordance with our policy.
- Nothing in these Terms & Conditions excludes or limits any rights or remedies you may have under the Australian Consumer Law.
- By making a booking with Lalin Wellness & Spa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.